February 16, 2017

Jobs in Ahmadabad - Team Leader Operations in Tech Mahindra

Jobs in Ahmadabad - Team Leader Operations in Tech Mahindra

Job Description

- Should have the ability to spearhead a process from scratch
- Should be able to motivate, develop and mentor team members in a dynamically changing environment.
- Monitor projects/transactions and provide qualitative/constructive feedback to the team members/Team Leaders.
- Answer operations related queries from the client.
- Manage expectations of his team members and proactively should be able to sense their needs
- Ability to drive process, performance, transformation and control/reduce attrition
- Able to guide the team by implementing best practices and always lead-by-example
- The candidate will be responsible for accurate & Time bound Reporting.
- He/She must be mature individual who can handle pressure & Adhere to strict deadlines.
- Strong Analytical Skills with logical thinking capability.
- Understanding of the Business requirement and capability to address issues at various levels
- Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations
- Good Knowledge of MS Excel, MS Power Point
- Should be able to conversant in oral & written English.
- Knowledge of Billing Models and understanding Invoicing process.
- Should be open to change, Multi-tasking skills
- Confident & Capable to interact/manage and handle the clients- Ability to work on data and generate various types of dashboards, reports/ad-hoc reports.
- Knowledge of VBA, MS Access / SQL (Preferred).

Salary: INR 3,00,000 - 5,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Assistant Manager/Manager (Non Technical)
Role: Assistant Manager/Manager (Non Technical)

Desired Profile

Applicants Specifications & Qualification:

- Must be from BPO/Telecom Industry - Voice Process Background.
- Good knowledge of MS Excel & other MS Office Applications.
- Ability to think strategically and work in terms of business opportunity and growth.
- Candidate should be ready to work in a 24*7 environment.
- Ability to handle pressure and a natural go-getter.

Education:
PG - Any Postgraduate, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Contact Information

Contact Person: Jagrut Shah
Contact Company: Tech Mahindra Ltd
Telephone: 7666324515
Website: https://www.techmahindra.com