February 17, 2017

Jobs in Pune - Senior Engineer Systems in IBM India

Jobs in Pune - Senior Engineer Systems in IBM India

Job Description

- Upgrade and Maintain OS Versions.
- Managing the Calls like production Node, Domain controller down, File system corruption on production server and production major H / W failure.
- RCA preparation and meeting SLA for RCA submission.
- Planning and implementing fixes / Patches
- Escalation of Disk management task on production system from L2 team.
- Complex Health Checking.
- Citrix related issues , affecting significant no. of users
- High - end changes like change in cluster, hardware replacement, software / driver Upgradation on production systems.
- Analyze Problems & escalate to appropriate Levels.
- Act on Day to Day House Keeping tasks by using tools & scripts
- To able to perform in 24 x 7 Environment in shift roaster
- To able to attend calls on call basis whenever assigned
- Work with Change & Problem Management Tools
- Create regular reports for Management requirements.
- Problem determination and resolution within Expected time frame.
- Perform Root Cause Analysis for the incidents.
- Identify and recommend improvements to existing processes.
- Escalations handling.
- Coordination with Server managers / other teams.
- Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems.
- Adhere to all the account specific technical as well as general process / procedures.
- Ensure the Service Requests and all pre - requisite checks are followed diligently.

Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming, Maintenance
Role Category: System Administrator
Role: System Administrator

Desired Profile

Education: UG -B.Tech/B.E. - Computers
PG - M.Tech - Computers
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Contact Details

Recruiter Name: HR
Company Name: IBM India Pvt. Ltd.
Address:  Survey No19/A/2A/1/2 Tower A Tech Park, Yerawada, Pune - 411006
Telephone: +(91)-20-40117274