February 4, 2017

Walk-in Interview for Seller Support at Amazon

Walk-in Interview for Seller Support at Amazon

Current Role : Seller Support
Walk-in date: 6th to 11th February, 2017.(Monday to Saturday)

Timings: 10AM to 3PM

Venue: Amazon Development Centre India Private Limited, Building No: 12C, 2nd floor, Mind Space IT Raheja Park, Hitech City, Hyderabad 500081

Head Straight from Mindscape Main Gate, Last Building on your left is the New Venue

Job Description:

- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.

Job Location Hyderabad

Desired Candidate Profile:

- Education: 3rd level qualification Graduation
- Language: English proficiency
- 6 + months experience within a customer service /contact centre environment would be an advantage
- Demonstrated desire to expand skills into new areas.
- Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
- Business acumen in areas of e-commerce and retail is advantageous
- Process improvement awareness and experience
- Enthusiasm and strong self-motivation.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Ability to embrace constant change with flexibility and good grace.
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
- Demonstrates effective communication, composure, and professional attitude
- Exemplary performance record, particularly with regard to quality & productivity

Contact Information:

Contact Company: Amazon Development Centre (India) Pvt Ltd
Telephone: 91-40-00000000
Address : Amazon Development Center, 2nd Floor, Building No 12 C, Raheja Mindspace, Inorbit Mall Road, Madhapur, Hyderabad, Telangana, India