March 20, 2017

Bentley Systems India Pvt. Ltd. Hiring Technical Support Engineer at Kolkata

Bentley Systems India Pvt. Ltd. Hiring Technical Support Engineer at Kolkata
Designation : Technical Support Engineer

Job Description


- Provide prompt and courteous troubleshooting and technical support to users via e-mail, phone and web-portal.
- Assist with all facets of Bentley users and technical support by helping to identify user issues by isolating and resolving the issue or by proper escalation.
- Troubleshoot the users support request using the available tools and resources while following the appropriate processes and procedures.

- Advise and train users regarding the product s proper use and address specific user issues.
- Act as liaison between user and development support.
- Provide proper diagnosis and resolution to the user.
- Keep accurate notes and details on user support requests.
- Communicate with staff members regarding current/ ongoing issues.
- Document software problem defects for review and corrective action.
- Meet with internal Bentley teams to provide the users perspective on our products and services.
- Should participate & contribute in writing blogs, wiki s, Tech articles on company s portal.

Industry Type: IT-Software / Software Services
Role: Technical Support Engineer
Functional Area: IT Software - Other
Job Location: Kolkata

Desired Candidate Profile


- Bachelor s degree in Architecture, Civil or other related Engineering discipline, Business Administration, or Master s Degree in General Science.
- Very Good German language is a requirement.
- Very Good English.
- 1-3 years of experience in technical support with user interaction and troubleshooting fundamentals would be an added advantage.
- Knowledge of MicroStation or AutoCAD is an asset.
- Possess excellent written and verbal communication skills.
- A motivated self-starter with the ability to work independently.

Recruiter Contact Details


Interested candidate please share your updated cv on email amruta.kulkarni@bentley.com or contact on following address.

Contact Person : Amruta Kulkarni
Company Name : Bentley Systems India Private Limited
Address : DLF IT Park, 3rd Floor, Tower - 1, Block - AF, 8, Major Arterial Road, New Town, Rajarhat, Kolkata - 700156
Tel : (033) 40183100
Website : https://www.bentley.com