January 27, 2017

Service Desk Engineer - Redcentric Solutions Private Limited

Service Desk Engineer - Redcentric Solutions Private Limited

Job Description:

Providing L1/L2 infrastructure support for users Remotely. Handle issues related to Customer Technical issues ranging from PC related problems to Application related issues. Handle issues related to Windows O/S Clients. Troubleshooting of Computer Hardware, Operating Systems, Networking issues. User management (Active Directory). Monitoring and troubleshooting Server Backups. Handling Outlook and Mailbox related issues. Handel Drive space issues and monitor server performance. Printer Issues, installing printers and troubleshooting. Creating Distribution lists, Groups, troubleshoot Citrix issues and installing corporate applications on user desktop remotely. Willing to work in 24x7 rotational shifts.

Desired Candidate Profile:

2-5 years of experience on Voice process
Outstanding verbal and written communication skills
Knowledge on Networks/Windows server will have added advantage
Certification/Trained on any of these - MCSA, MCSE or MCITP preferred
Knowledge on Citrix will have added advantage
Must have experience in resolving user related issues

Contact Information:

Redcentric Solutions Private Limited