February 18, 2017

Team Lead / Senior Technical Support in eClinicalWorks in Ahmedabad

Team Lead / Senior Technical Support in eClinicalWorks in Ahmedabad

Job Description

Job Functions / Responsibilities:
- Find technical solutions on issues or queries related to unknown or new scenarios
- Meet set SLAs
- Work with cross-functional teams as and when required
- Keep up-to-date with all eClinicalWorks products and its enhancements
- Other duties as assigned

Skills Required:
- Bachelors or Masters Degree in Computer Science or Information Technology or a related field (such as BE, BTech, MTech, BCA, MCA, BSc IT, MSc IT)
- Proficient with relational databases (SQL Queries)
- Excellent knowledge on basic RDBMS Concepts
- Experience with Internet Protocols, HTTP / HTTPs
- Experience with XML / XSL
- Experience with Web Application Server(s)
- Understanding of multi-tier web architecture
- Knowledge of SQL Server 2005, 2008 and My SQL
- Knowledge of server side programming using VB/ COM, .Net and/or Java would be an advantage
- Prior Technical experience shall be an advantage

Other Skills / Abilities:
- Can manage team of minimum 10 individuals
- Professional telephonic etiquette
- Ability to balance multiple priorities
- Ability to handle difficult situations
- Hard working smart individual
- Eager to learn new things
- Strong analytical and problem solving skills
- Excellent attitude and spirit of cooperation
- Strong interpersonal and communications skills

Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming , Maintenance
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Technical Support Engineer

Recruiter Contact Information

Recruiter Name: Ms. Pooja Sinha
Contact Company: eClinicalWorks India Pvt Ltd
Address: 110 & 407-414, Fourth Floor, Venus Atlantis, 100 Ft Road, Prahlad Nagar, Ahmedabad, Gujarat, India - 380015
Email Address: poojaa.sinha@eclinicalworks.com
Website: https://www.eclinicalworks.com/
Telephone: +91-79-40222029