February 10, 2017

Jobs in Mumbai - TCS BPS Walkin for Customer Service Process

Jobs in Mumbai - TCS (Tata Consultancy Services) BPS Walkin for Customer Service Process\

Job Description

- Role is to provide Support/Services for International & Global Customers
- Ability to communicate correctly and clearly with all customers (Verbal/written)
- Good comprehension skills, ability to clearly understand and state the issues customers are facing
- Ability to concentrate follow customers issues without distraction to resolution
- Should be comfortable with Rotational shifts

- Job Location: Mumbai
 - Role: Team Member (Voice Process)

Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate (Non Technical)
Role: Associate/Senior Associate (Non Technical)

Desired Candidate Profile

Qualification & Experience:
Any Graduates: With minimum 0.9 months of relevant experience in Voice Process (Inbound & Outbound)
Undergraduates: With minimum 18 months of relevant experience in Voice Process (Inbound & Outbound)

- Excellent ENGLISH communication skills are mandatory
- Willingness to work in any shifts (Including Night Shifts)
- Candidates who have attended the interview process with TCS BPS in the last 6 months will not be eligible

Mandatory Requirements:
- EPCN number is mandatory for eligibility of the interview. Follow the below steps to register and mention the EPCN number on your resume
Step 1: Go to link - www.careers.tcs.com
Step 2: Select 'India' geography & next click on 'Experienced Professionals' link
Step 3: Go to 'Create your profile (For New Users)' link & fill the details. (Please select area of interest as 'BPS')
Step 4: You will get the EPCN number & Password to your personal e-mail ID

No EPCN Number No Interview (Please ensure you have valid EPCN when you walk in for an interview)

Contact Details

Interview Date: 13th to 17th Feb17 (Monday to Friday)
Interview time: 12 to 4pm
Interested candidates may walk-in at the given venue, with their Updated Resume.

Interview Venue:
Tata Consultancy Services
Nesco Complex, Hall no 8 (also known as Hall no F),
Opposite Mahananda Dairy
Western Express Highway, Goregaon East,
Mumbai - 400 063, Maharashtra

Contact Person: Heena Patel
Email Address: patel.heena@tcs.com