February 10, 2017

Jobs in Pune - ITIL Process Consulting-senior Process Manager in Mphasis Limited

Jobs in Pune - ITIL - Process Consulting-senior Process Manager in Mphasis Limited

Job Description

- Someone who will perform the ITIL specific activities for the large managed services engagement.Person should work as coordinator such as Incident/ Problem / Change / Release or similar roles.
- Manage Delivery of multiple accounts across different locations on Infrastructure Services.
- Manage effective stakeholder (Account / Customer) Communication
- Drive Excellence in delivery with various initiatives. Should have worked on SIP & CSIPs
- Client facing experience and understand financials of the accounts within the span for Savings, Resource allocations, Data corrections
- Manage Run (Operations) and Build (Projects) resource management
- Provide an effective governance structure to the team. Good in risk forecast and management.
- Provide effective reporting to the organization and formulation of dashboards
- Should be able to identify Lead & Lag indicators in a project which can impact projects in negative categories ( Red/ Amber)
- Prepares, maintains and submits activity/ progress reports and time recording/ management reports as director

Industry: IT-Software / Software Services
Functional Area: IT Software - Other
Role Category: QA/Testing/Documentation
Role: Quality Assurance/Quality Control Manager

Desired Candidate Profile

- CMMI SVC Level 5, Risk management, Project management.
- Must be ITIL v3 foundation certified. It would be great it candidate is ITIL expert.
- In handling complex technical deliveries.
- Information technology outsource background Good understandable background knowledge in a large enterprise with any one ( VMware, Windows 2003 / 2008 Active Directory ),Citrix, Cloud , and infra, M S Exchange environment and Storage & backups.
- Good at preparing Service Delivery reporting documentation with good presentation skil

UG: Any Graduate - Any Specialization
PG:Any Postgraduate

Recruiter Contact Details

Contact Person: Deepa Nagaraj
Company Name: Mphasis Limited
Address: Cybercity, Tower IV, Magarpatta City, Hadapsar, Pune - 411 013 India
Email Address: deepa.nagaraj@mphasis.com
Telephone: 020 4014 1000