February 27, 2017

Jobs in Pune - Recruitment of Blended Process Executive in Accenture

Jobs in Pune - Recruitment of Blended Process Executive in Accenture

Job Description

Responsible to handle back office processes.
- Coordinate with immediate supervisor or other personnel as needed to resolve issues not of routine nature.
- Gather information and examine forms, policies, and other records as provided by customer to make appropriate determination of resolution.
- Forward suspected fraudulent and questionable Service Request to appropriate personnel.
- Balance workload based on business needs between paperwork and in-bound chats/calls.
- Responsible for meeting deadlines and requirements.
- Build and maintain effective working relationships and support teamwork in meeting company goals.
- Adhere to processes and guidelines in line with the defined governance standards.
Respond to inbound chat inquiries and effectively consult customers or prospective customers regarding features.
- Provide Chat one-on-one, real time, text/ voice/ video based interactive conversation to customers.
- Responsible to handle multiple chat sessions and provide appropriate level of service and issue resolution according to company guidelines while providing a superior customer experience.
- Receive and answer customer questions/ complaints and resolve queries related to claims, warranties, and product servicing
- Follow standard screens/scripts as appropriate
- Maintain and update customer account records as needed
- Appropriately escalate customer questions and issues as and when necessary according to guidelines.

Contact Details

Interested candidate please share your updated CV on my email id for applying vacancy in Accenture.

Contact Person: Kripa Thakkar
Company Name: Accenture Solutions Pvt Ltd
Email: kripa.thakkar@accenture.com
Telephone: 022-30574552
Website: http://www.careers.accenture.com/India