March 20, 2017

Job in Amazon - Manager (Risk Investigations) at Hyderabad Location

Job in Amazon - Manager (Risk Investigations) at Hyderabad Location

Job Description

The manager will be responsible to work as a front line manager of investigators.
In charge of managing a team of ~15 Investigation specialists who investigate buyer, and/ or seller transactions on platforms and take appropriate actions based on processes, tools and high-judgment decisions. The incumbent is required to demonstrate performance in the following areas:

Metrics, by consistently leading their team to meet and exceed service levels and targets in reducing bad debt and maintain the performance and metrics of all team members, and help the team to deliver results at the expected levels.
- Regularly reports out team’s performance against goals and action plans taken and drive performance based on them
- Coaches his/her team members individually and periodically on performance on metrics as well as career aspirations
- Accountable for performance management, increased availability and adherence, and retention strategies
- Acts as primary point of contact for on-the-floor issues related to investigations

People Development, by ensuring that the manager connects with the investigators and identifies the next steps for employee growth. The manager would be responsible for people engagement, identifying training needs and accordingly up skill. Responsible for creation of a road map/development plan based on improvement areas and career aspirations and track adherence. Possess ability to recruit excellent team members into their team and Amazon. Reward strong performers and manage up or out weak ones.

Process Improvement, by using his/her exposure to his/her team’s performance and then highlighting areas for creation of new metrics, tools, participating in root cause analysis and reporting out to the appropriate audience.

Desired Candidate Profile

- Should be able to demonstrate excellent interpersonal and analytical skills, and well versed with operations
- Relevant industry experience across Operations and Risk investigations
- Bachelor degree is a must to apply for this position.
- Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills
- Should be German Language skilled
- Extensive experience as an investigator with consistent top performance and display of strong leadership principles over the last 2 OLR cycles as a Senior Investigator.
- Process specific expertise within Claims/PQ/MRI/BRI/Sanctions/Payment/AWS within TRMS
- Front line manager experience will be a plus

Contact Details

If you are looking for a job in Amazon then you can contact on below details.

Contact Company : Amazon Development Centre (India) Pvt. Ltd.
Email :
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