March 6, 2017

Jobs in Jaipur - Quality Analyst in Retail QDegrees Services

Jobs in Jaipur - Quality Analyst in Retail QDegrees Services

Job Description

- The Quality analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps.
- Hands on experience with Mystery Audits - Retail
- MUST HAVE : Team Management skillset.
- Doing Retail Audit(s) as defined in SOP.
- Completion of the Audit on given timelines.
- Preparing report in the basis of Audits.
- They also check to see if a customer is satisfied with the results of the interaction.
- Quality analyst works in a continuous process of evaluating the communications and providing feedbacks to enhance the quality of the all communications.
- This activity must lead to improving process efficiency and customer experience.
- Quality analyst needs to identify the gaps through root cause analysis.
- Prepare reports and analysis as necessary to determine areas of improvement &opportunity.

Desired Candidate Profile

- Good verbal/Written communication skill.
- One regional language capability is a must (Gujarati, Marathi, Bengali, Telugu, Kannada, Malayalam, Tamil, Oriya, Assamese, Kashmiri).
- Must be a graduate in any stream. Masters degree would be an added advantage.
- Fresher / 0 - 1 year of experience.
- Quality certifications like LEAN / Six sigma would be an advantage.
- Excellent oral and written communication skills.
- Must possess analytical, problem solving and effective project and time management abilities.
- Strong attention to detail with demonstrated analytical skills.
- Advanced knowledge of Microsoft Office Suite, (Access, Excel, Word, PowerPoint) and SQL
- Strong customer service ethic.

Contact Details

Recruiter Name: Nipun
Contact Company: QDegrees Services
Address: 601, 4th FloorAnchor Mall, Ajmer Road, Near Civil Lines Metro Station, Jaipur, Rajasthan, India - 302001
Telephone: 08696907695