April 12, 2017

Service Desk Lead in Microland Limited in Gurgaon

Service Desk Lead in Microland Limited in Gurgaon

Job Description

Must have minimum 1 year experience as Team Lead.
Must have working knowledge on Service Desk Operation and ITIL.
Single Point Of Contact (SPOC) assistance for End User Support.
To respond to the incidents /problem/change reported by Customer predominantly through Voice Interaction and also through email, chat and web portal.
Log Tickets in the call-logging tool on behalf of users.
Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group.
Monitor the service desk tool for open and pending incidents.
Own the incident and provide end to end resolution for the ticket.
Should be technical helpdesk and should be in a position to resolve L1 and L2 calls with minimum 1 year of experience.
Experience in the domain of voice technical support/ helpdesk is must.
Knowledge in International service delivery standards such as ITIL, eSCM or CMMi.
Excellent verbal & written communication - Interpersonal skills.
Should be able to drive customer experience via HD support.
Must be familiar with Microsoft technologies and windows environment.
Smartphone/Desktop and Laptop hardware/software troubleshooting..
Office utility tools, antivirus tools, personal firewall tools or other business productivity tools troubleshooting.

Salary: Rs 5,50,000 to 6,25,000 P.A.
Industry: IT-Hardware & Networking
Functional Area: IT Hardware , Technical Support , Telecom Engineering
Role Category: Technical Support
Role: Technical Support Manager

Desired Candidate Profile

Candidate should be a graduate i.e-10+2+3 or 10+3+3 from affiliated university.
Candidate with good communication and relevant experience of 3 yrs to 6 yrs
Candidates should be willing to work in shifts
Candidate should have all the set of documents for the company worked-Offer letter, salary slip, Experience letter.

Recruiter Contact Detail

Candidates searching for a service desk engineer or network engineer job vacancy in Microland Gurgaon contact on below address immediately.

Company Name: Microland Limited
Address: Ground Floor, 6 & 7 Palm Court, Sector 14, 20/4 Sukrali Chowk, Opp. Huda Park, Gurugram, Haryana 122001
Phone: 0124 675 4000 , 01124 6754023
Website: www.microland.com