March 14, 2018

Customer Care Professional in American Express, Gurgaon

Customer Care Professional in American Express, Gurgaon

Job Description

Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment  in a fast paced, structured customer care environment.
Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
Grow and nurture customer relationships on every interaction that results in measurable Customer value
Document necessary account information and offer custom solutions that benefit the customer.
Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
Balance customer interests with the interests of American Express
Deliver Employees, Customers and Shareholder metrics as per goals
Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
Gather relevant information from customers as required and update it accurately to facilitate the decisioning process

Salary: INR Performance Linked Incentives
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Experience Required:

Prior customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.

Skills Required:

Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
Strong written and verbal communication.
Analytical mind & attention to detail.
Knowledge of Amex card product would be preferred.
Demonstrated consultative experience, ability to influence, resourceful.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Recruiter Details

If you are looking for a job vacancy in Gurgaon then please contact on following email immediately to grab this opportunity.

Company Profile

American Express India is a global services company and the world"s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide-combined with our leading edge marketing, information management and rewards capabilities-enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

Recruiter Name: Vasundhara Baraily
Contact Company: American Express India
Telephone: 9810284512